Implementers will usually ask their clients to assign a subject matter expert (SME) to the implementation team. The challenge with this request is that your team most probably has limited experience with your new solution. Therefore, it will be difficult for you to ensure that the design and configuration decisions that you make will ultimately provide the most effective accounting and reporting available within your chosen solution.
The benefits of hiring an outside SME are as follows:
– You are adding someone to your internal team that truly understands your new solution and the intricacies of this particular product
– You are hiring someone who has experience with multiple implementations, worked with many different clients, and understands the pitfalls and intricacies of correct system design
– This person is neutral, and can communicate your wishes, ideas, and needs to the implementation team in a logical, and often less emotional manner
– This person can guide you through the internal processes needed to translate your current processes into your new system, and help to ultimately improve them.
– Often your internal team is short of time and resources, your SME is an addition to staff, that can take some of the burden off your staff in gathering and organizing the information needed for implementation and conversion.
Ultimately, it is important to understand what your implementer is asking of your team to determine if an SME should be a part of your process. However, often the most successful implementations have included a Subject Matter Expert on the internal team, that truly understands your solution and your organization.
At Michaud Accounting Solutions we are a team of Accountants who understand your accounting and reporting needs. In addition, we are a team of Implementation Specialists that have years of experience with the implementation of cloud based solutions including Sage Intacct, QBO, and others. Therefore, we bring significant value to our clients, as we bridge the gap between your team and your solution providers implementation team.
Please visit our website to fully understand the many services we offer.